General FAQs
Advanced Refrigeration Technology is a manufacturer.
Our manufacturing facility is in Laizhou city, Shandong Province which is conveniently only 100klms from the shipping port of Qingdao.
For all of products, we use secure packaging. IE: Door Inserts ,Glass doors, Refrigerated cases packed in plywood wooden box. Shelves packed in cartons and pallets.
With proper container loading and clear labeling ,the products are protected well during transportation.
Detailed packing and installation information is provided as well.
Our goal is to make sure the products arrive safely and easy to be unloaded, identified and efficiently installed at the job site.
50% as Deposit, 50% before shipment.
Yes, We provide on-line technical support for regular maintenance and troubleshooting.
Common parts we usually have stock at our local service partner’s warehouse, when needed, it is easy to get right away.
For uncommon parts based on specific needs, we will confirm the making time at our side and send you as quickly as possible.
The delivery time for international express is normally 5~7 days.
Within one business day. Our technical team will first work with you by video or on-line meeting to understand the issue, identify the likely cause and determine the next steps.
If the issue can’t be resolved remotely, we may recommend engaging a local technician for on-site inspection. We will coordinate with the technician and provide the technical information to help resolve the issue.
According to the result, if replacement parts are required, we will arrange shipment as quickly as possible. Parts are provided as per our warranty policy.
To reach a Sales Representative regarding ART products and services, please contact us directly on our website or through the following way:
- Message us on Linked-in
- Call us at +86 535 2229725
- E-mail us to sales@ARTrefrigeration.com
One year from the date you receive the goods. Warranty coverage includes defects in materials and workmanship under normal use. We provide responsive technical support and warranty parts to help keep your equipment running reliably.
Absolutely. We provide step-by-step support throughout the process, including export documentation, freight coordination, customs paperwork, shipment tracking and delivery scheduling.
To make things even easier, ART offers DDP (Delivered Duty Paid) service for many projects. We handle shipping, customs clearance, import duties, and inland transportation, delivering the equipment directly to your job site or warehouse.
With our DDP service, importing a walk-in cooler, refrigerated display cases can be nearly as simple as ordering from a domestic supplier. Your responsibility is typically limited to unloading the equipment upon arrival.
Shipping damage has increased at an unprecedented pace. When a product arrives from the factory ensure you review it for damage and note any damages with the driver before they leave. If you are unable to fully inspect your entire delivery while the trucking company is at your location, the bill of lading should be signed subject to inspection. Please take pictures as well. This will help when filing a claim with the carrier. Once the driver leaves we have lost our opportunity to make a valid claim.
Lead times are assigned based on the order size and production schedules; typical lead times are between 8 to 9 weeks. IE: production lead time 4 weeks-5weeks, sea shipping time: 4-5weeks. So normally in 9 weeks the goods will be delivered to your store site.
Yes, ART offer Single-Source Procurement Support.
As you know, ART is a specialist in Glass Door Walk-In Coolers, Beer Caves, and Refrigerated Merchandising Solutions.
While we know how important for a contractor if he can get products with fewer vendor, less risk, shorter time to get fast store opening. If you need gondolas, counters, LED screens and store fixtures, we have professional experiences to help source and pack those items to simplify your project.
Yes, we accept customers’ logo for OEM order.